4 Sessions Not to Miss at the UCAOA National Urgent Care Convention
ServiceChannel
We’ll be at the UCAOA National Urgent Care Convention in Chicago on Monday, April 27 – Thursday, April 30, 2015 and exhibiting in Booth #310. If you’re in charge of repair & maintenance of urgent care centers, we’d be pleased to discuss our urgent care facilities management software and how we’re saving over 200 brands up to 18% on their R&M spend. Let us know if you’d like to arrange a time to meet or just stop by for a quick demo!
Whether you are attending or exhibiting at this event, there’s a lot to learn. Here’s a list of some sessions we found particularly interesting that you may want to check out! See you there.
Achieving UCAOA Accreditation: Benefits to Your Organization
Laurel Stoimenoff, PT, CHC, Principal, Continuum Health Solutions, LLC
The UCAOA Accreditation distinction demonstrates that your urgent care organization has made a commitment to quality, safety and a comprehensive scope of care. Learn how to simplify the process and determine which of the five ‘pillars of entry’ best fits your organization. This session will provide a general overview of the application process and identify the myriad of resources that are available to guide you and ensure your success. Differentiate your organization in the eyes of payers, patients, employers and your community. The process starts here.
Adding Physical Therapy to the Urgent Care Center
Laurel Stoimenoff, PT, CHC, Principal, Continuum Health Solutions, LLC
UCAOA’s Benchmarking Survey has historically reported that only 6 to 13% of urgent care centers have implemented physical therapy in their urgent care centers, yet it is an excellent complementary service, particularly if the urgent care center is pursuing employers to care for their injured workers. This presentation will identify when and why it makes sense to successfully add the service as well as fundamental implementation considerations. Staffing, billing, regulatory considerations, space and equipment needs will be addressed. Learn how PT can provide new revenue and enhance your urgent care center’s brand as a healthcare destination in the community.
Management for MDs
Victor Chou, MD, Lead Physician, Lake After Hours
We all know that urgent care is part medical care, part patient experience, part management skill and part customer service. Yet all the clinical lectures at UCAOA are focused only on one thing: clinical care. This lecture is designed for the urgent care physician that wants to move beyond simply providing good medical care, and discuss the other important metrics that define an excellent urgent care physician.
Positioning For Growth: Developing Scalable, Repeatable Processes (Focus on Methods & Procedures)
Katrina Catto, President, Fast Pace Urgent Care
John Hennegan, Partner, Shore Capital Partners
DIscover the importance of developing solid procedures pre-clinic open (including training seminars and on-boarding procedures), generating buy-in from key stakeholders and marrying quantitative analysis with qualitative input from staff members. Fast Pace rigorously analyzes data to refine management & staff’s intuition.
Discussion of how to plan for the future will also take place. In such a rapidly growing and ever-changing industry, it is important to begin designing the processes that will be necessary for the future. What works with 1 clinic, likely cannot survive by the time you have 3, 4 or 5 clinics. Additionally, as Fast Pace has learned firsthand, it is important to continually refine the processes as geographic coverage expands and small nuances like time zones, begin to impact employee communication.